Terms & Conditions

Currency

All amounts listed on website are in Singapore Dollars (SGD)

A Responsible Brand

The Seventh Duchess is an ethically responsible brand and we source all our teas using fairtrade principles ensuring that all tea gardens we source from have good working conditions, fair wages and support the local community in some way.

Security Policy

The Seventh Duchess uses the STRIPE Payment Gateway for its online credit card transactions. STRIPE processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the internet. All online credit card transactions performed on this site using the STRIPE gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by The Seventh Duchess or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within STRIPE’s bank-grade data centre, further protecting your credit card data.
  • STRIPE is an authorised third party processor for all the major banks.
  • STRIPE at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by The Seventh Duchess

For more information about STRIPE and online credit card payments, please visit : https://stripe.com/

Returns & Refunds

All Products are subject to availability. Where any Product turns out to be temporarily unavailable, we may offer a replacement product to you. You have the right to accept or refuse this replacement product. If you choose to refuse it you will be able, at your option, to either order another product from our website or cancel your order.

Please choose carefully as goods sold are non refundable.

Orders for certain products may not be exchanged – these include: (a) products that have been clearly personalised; and (b) products that are perishable and have been opened, including all teas, infusions and food products. All products must be returned in their original condition and packaging. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. The Seventh Duchess will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Delivery

Whilst we do our utmost to ensure your order is dispatched and delivered as promptly as possible, on rare occasions, orders can take longer than the suggested time frame. Where possible, should we be unable to dispatch an item within the designated time frame, we shall contact the buyer via email used to place the order. Once an item has been dispatched, as advised by the designated courier, in rare cases, items sent can take up to 15 working days to be delivered.

Goods purchased

After ordering online, you will receive an email confirmation from STRIPE containing your order details (if you have provided your email address). We will confirm receipt of your order within a few minutes of ordering. and your goods will be posted the following business day.  If you wish to query a delivery please contact us at orders@theseventhduchess.com

Digital Delivery

After ordering online, you will receive an email confirmation from STRIPE containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within 1(one) working days.  If you wish to query a delivery please contact us at orders@theseventhduchess.com

Notices

Where these Terms and Conditions require you to notify us of certain things in writing, notices should be sent to us by post to our address below (see the Contact Us section below) or by e-mail: orders@theseventhduchess.com If we need to notify you of anything, we will do so by e-mail or post to the e-mail or postal address you provide during the order process. Notices will be deemed received 24 hours after the e-mail is sent or three days after the date of posting.

Cancellation or Damage

If you receive a product which is faulty or damaged please notify us immediately by one of the methods specified in the Contact Us section below and return the relevant product to us together with a brief explanation of the fault or damage. Upon receipt of the product, we will examine it to see if it is faulty or damaged. We may, as we think appropriate, either credit you with an appropriate sum in respect of the product or we shall (subject to availability) send you a replacement product. This does not affect your statutory rights.

General

We shall not be liable for any failure to provide the web site and/or the failures or delays in delivery where this is due to circumstances beyond our reasonable control. If any provision of these Terms and Conditions is found to be unenforceable, it shall so far as it is unenforceable, be deemed deleted and the remaining provisions of these Terms and Conditions shall continue to apply. The Australian Courts will have exclusive jurisdiction over any claim arising from or related to this web site and all Products. Australian Law will apply to these terms and conditions.